Troubleshooting

Network Error

Type	Content
Error Message	Network Error
During	Connecting to Signata Server from Client
Cause(s)	May be caused by the following: Signata Server is unavailable. Hostname does not match certificate name. The certificate for server is not trusted by the client.
Solution(s)	Ensure that the Signata Server is up and can be connected to from the client machine. Ensure the port and protocol (https:// or http://) is correct. Ensure that the certificate for https:// is correct.

Request Failed with Status Code 502

Type	Content
Error Message	Request Failed With Status Code 502
During	Connecting to Signata Server from Client
Cause(s)	May be caused by the following: Signata Server is down, but the Reverse Proxy is up.
Solution(s)	Ensure that the Signata Server is up and can be connected to from the client machine. Ensure the port and protocol (https:// or http://) is correct. Ensure that the certificate for https:// is correct.

id: UNKNOWN code: UNAVAILABLE message: failed to connect to all addresses

Type	Content
Error Message	id: UNKNOWN code: UNAVAILABLE message: failed to connect to all addresses
During	Any interaction with devices
Cause(s)	May be caused by the following: Signata Device Manager service is down or unavailable.
Solution(s)	Restart the Signata Standalone application. Check that local system firewall rules are not blocking the device manager service.